Privacy Policy
Pin Voyage Privacy Policy
Effective Date: January 18, 2026
Pin Voyage (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users (“you” or “your”). This Privacy Policy explains how we collect, use, store, and share your information when you use the Pin Voyage mobile app, website, and related services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information that identifies you personally, such as:
Name, email address, phone number
Profile picture and username
Location data (GPS-based) when using the app
b. Account and Activity Data
Your Pin Voyage activity history (visited locations, earned badges, trophies, or points)
Social interactions within the app (friends, groups, check-ins, comments)
Device information (device type, OS, app version, unique device identifiers)
c. Payment and Transaction Data
Payment information (credit/debit card, third-party payment accounts) when purchasing activities or subscriptions
Transaction history related to activities booked through the app
d. Automatically Collected Information
IP address, browser type, cookies, and usage analytics
Crash reports or error logs
2. How We Use Your Information
We use your information to:
Provide, operate, and improve the Services
Personalize your experience, including location-based recommendations and gamified challenges
Process transactions and payments
Communicate with you regarding updates, promotions, and account matters
Ensure app security and prevent fraudulent or illegal activity
Comply with legal obligations
3. How We Share Your Information
We may share your information with:
Service providers: Payment processors, hosting providers, analytics providers
Business partners: Travel operators and vendors for bookings and rewards
Legal authorities: When required by law or to protect rights and safety
Aggregated or anonymized data: For research, marketing, or reporting
We do not sell your personal information to third parties.
4. Your Choices
Account Data: You can update or delete your profile information in the app.
Location Services: You may enable or disable location tracking in your device settings.
Marketing Communications: You can opt-out of promotional emails and notifications.
Cookies and Analytics: You may adjust cookie preferences via your device or browser settings.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to secure your data, no system can be 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.
7. Children’s Privacy
The Services are not intended for children under 13 years old. We do not knowingly collect information from children under 13. If we become aware of such data, we will delete it promptly.
8. International Users
Pin Voyage operates primarily in South Africa. If you access the app from other regions, your data may be transferred to and stored in South Africa. By using the Services, you consent to these transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users via the app or email and update the “Effective Date.” Continued use of the Services constitutes acceptance of changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Pin Voyage
Email: support@pinvoyageapp.co.za
